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Pakistan Telecommunication Employees Satisfied With Their Organizational Reward System Essay


“ Motivation is the art of acquiring people to make what you want them to make because they want to make it. ”

( Eisenhower )

Like a small child being given a cocoa on standing foremost in his category or a large clinch for making something good like assisting person, or cleaning the topographic point after playing, in the similar manner wagess whether pecuniary or non-monetary can be important tools for the motive of employee and a positive measure towards the betterment of his public presentation an hiking his morale. Wagess are something that helps in increasing the frequence of an action performed by the employee of an organisation, ( Zigon, 1998 ) .

It ‘s a common observation that most of us do n’t execute our undertakings wholly, non because they are hard but because of low involvement or motive to execute that undertaking. The desire or motive is necessary for the public presentation of an activity. Kleinginna and Kleinginna ( 1981a ) has defined motive as a the internal response or status that boosts the behaviour of an person in giving it a way, it can besides be said as a force or a desire that gives invigorates the behaviour of a individual who is end oriented, ( Hutti, 2001 ) .


It was in the yesteryear when there was a lasting warrant for the occupation and in return employees used to give the organisation the trueness, best end product etc. since it ‘s a dream now, as the warrant of occupation is no more for employees, this indicates that regulations of working in the organisations has changed and now the organisation should understand that what are the motivational demands of the employees, ( Harris, 1996 ) .

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A good and attractive wages plan is necessary for the employees in order to actuate them otherwise the unmotivated employees will non execute their undertakings decently and will finally impact the company in a negative manner i.e. lessening in profitableness, ( Rebecca, Gatlin, 1997 ) . Organization ‘s public presentation is dependent on the employees who work for it, so in order to acquire the better and quality end product ; wagess contribute a batch in this portion, so it is indispensable for organisation ‘s directors to do effectual and attractive wages plans to actuate their employees, ( Deeprose, 1994 ) .

Gregory P. Smith, writer of book ‘Dynamic Ways to Reward, Energize & A ; Motivate Your Teams ‘ , provinces in his book that honoring and acknowledging the work of the employees makes them happy, supply them occupation security and they contribute more towards the organisation.

Wagess and motive are the footing of virtuous spiral, in which both wagess and motive support each other for their success. Employees can be motivated to give their best with the usage right combination of wages system patterns, and those employees who really give the best out of them is because they are decently extremely rewarded, shows that they are extremely motivated, ( Lawler III, 2003 ) .

In Pakistan human resource sections are seen merely in those organisations where engineering is strictly applicable or which are extremely knowledge organisations. The telecommunication sector of Pakistan has shown enormous growing in recent old ages and its all because of utilizing up to day of the month engineering and the acceptance of competitory and advanced human resource patterns. For holding the competitory advantage for any concern human resource is basic beginning to acquire it, ( Brian E. Becker, 2006 ) .

The organisations in the telecommunication sector of Pakistan are the constructions that provide their services supported by the human resources. The most of import factor in the bringing of the best quality service is the motive of the employees ; on the single degree every bit good as on the group degree. In today ‘s universe of competition to present best service in order to fulfill clients it has become really hard ; in fact organisations take it as a challenge to actuate employees in order to acquire best end product from them. The telecommunication sector of Pakistan plays a powerful function in its economic system. Excellent professional services delivered by the employees of the telecom sector of Pakistan can make an affirmatory and eternal image in the heads of their clients.

Several surveies show that wagess have a immense impact on the occupation satisfaction and motive of the employees. For top direction it is the top most duty to develop a strong positive relationship between the organisation and its employees in order to transport out the uninterrupted demands of both i.e. organisations and the employees. Organizations want their employees to follow the organisation ‘s regulations and ordinances i.e. work harmonizing to the criterions that are being set for them, and as a consequence of it employees want from the organisation good working environment, good wage, good behaviour, occupation security, deputation of authorization. For organisations understanding to cover with these outlooks of employees is required, ( Beer, M. , Spector, B. , Lawrence, P.R. , Mills, D.Q. , & A ; Walton, R.E. , 1984 ) .

Nel studies that those employees that are motivated and are to the full cognizant of the organisation ‘s ends, and know that organisation will supply them benefits when they will accomplish the ends, they will deviate their all difficult work and devotedness towards those ends, ( Roberts, 2005 ) .

These yearss organisations understand the great additions derived by associating wagess whether pecuniary or non pecuniary to their concern scheme, ( Flynn, 1998 ) . The telecommunication sector of Pakistan is offering several benefits and wagess to its employees ; so that employees feel motivated and remain satisfied with their occupations and better their public presentation in order to accomplish organisational ends.


The basic aims for transporting out this research are ;

To mensurate the impact of wagess in the most fast turning sector of Pakistan i.e. Telecommunication sector Pakistan on the motive of its employees.

To mensurate which type of wages i.e. pecuniary wagess or non pecuniary wagess cause more motive among the employees of telecommunication sector of Pakistan.

To mensurate whether there are important groundss of holding different motivational degrees on the footing of biographical variables or non.

To find is at that place any difference or non in wagess that are being offered to employees on the footing of demographic variables.


The significance for transporting out this research is that whether the employees in the telecommunication sector of Pakistan are satisfied with their organisational wages system or non. And which reward type they appreciate the most whether the pecuniary wagess or the non pecuniary wagess.


Reappraisal of Literature

It was in the yesteryear when there was a lasting warrant for the occupation and in return employees used to give the organisation the trueness, best end product etc. since it ‘s a dream now, this indicates that regulations of working in the organisations has changed and now the organisation should understand that what are the motivational demands of the employees, ( Harris, 1996 ) .

Employees are educated, extremely skilled and enable to put to death their responsibilities in such a mode that they can accomplish the ends of the organisation, hence, the direction of organisations should see its employees as the most valuable plus, and in order to acquire best and upper limit from this valuable plus direction should cognize that what is it that motivates the employees so much that they deliver their best to the organisation, ( Lawler III, 2003 ) .

There are two chief factors that reflect the importance of wagess in the oculus of an employee of the organisation, ( Lawler III, 2003 ) . These two factors are as follows ;

First, in how much measure the wages is being given to an employee? Is it sufficient plenty?

Second, how much is importance of that peculiar wages in the eyes of the employee that is being given to him.

If the employees of the organisations give importance or value to a peculiar type of the wages, organisation will in return attempt to give it more, because a good direction that follows a proper wages system will smell that this is thing that has possible to make motive among the employees, ( Lawler III, 2003 ) .


In order to handling the employees of the organisation right, honoring them decently is one of the of import constituents. Organization which is turning healthier provides its employees the chance to turn and thrive. In today ‘s extremely concern competitory environment win-win relationship is of import that forms the right intervention of employees by the organisations. Strategy of honoring employees when public presentation is non good can non predominate for long, therefore honoring for good public presentation encourages employees to go on their public presentation and better their accomplishments and cognition twenty-four hours by twenty-four hours to lend positively towards organisation, ( Lawler III, 2003 ) .

For improved and better end product from the employees rewards act as ‘catalyst ‘ . Wagess are portion of the organisation and direction should pay particular attending towards them ; wagess should be speedy, important, related to public presentation, compatible with occupation measuring and irrevokable. Wagess should be given reasonably, if there is some factor of unrealistic distribution of wagess like giving publicity of the favouritism footing, it will hold a negative impact on the motive of the remainder of the employees, ( Employee Rewards ) .

A list of points that a wages system must hold in order to hold a direct and positive impact of wagess in the motivational behaviour of the employee, ( Wilson, 1994 ) , these are as follows ;

Wagess should be given on accomplishing certain coveted ends instead than all the manner without any status

They should be formulated in such a mode that it has some significance and value in the eyes of employee

They should be given to every employee of the organisation

Geting the satisfaction of the employees over the wagess that are being offered to them id a hard undertaking, organisation has to larn to pull off those things which creates feeling of dissatisfaction among employees, ( Searle, 1990 ) .

Employee ‘s satisfaction towards reward in comparing of what he expected and how much he received secondly is comparing his wagess with other people of same occupations in the organisation, overrating his ain public presentation as comparison to his co-workers, ( Motivation: Reward system and the function of compensation, 2009 ) . So wagess should be designed in full justness by the direction of what they are taking from employee and what they are giving to him for his input, and they should be to the full defined to the employees so that there may non stay any opportunity of misconception. This plays of import function in making feeling of satisfaction or dissatisfaction.

Types of Wagess

There are two schools of idea for wagess at the workplace, one is to state THANK YOU in any manner, verbal, non-verbal, via certification etc, other is to give a solid wages that create an impact on pecuniary place of the employee, ( Syedain, 1995 ) .

There are two types of wagess pecuniary wagess and non-monetary wagess. Employee wages plans design requires a balance between pecuniary wagess andA non-monetary rewardsA to supply inducements and benefits to the employees.

Good organisations make a proper wages direction system for their employees ; and good wages direction system while make up one’s minding wagess for the employees consider both fiscal and non-financial wagess because an ideal wages system does n’t disregard any of the property because every employee has different cause of motive, ( Armstrong, M. , & A ; Murlis, H. , 1991 ) .

Monetary wagess

Monetary wagess are those wagess that are being given by the organisation in the signifier of hard currency, or through check or some other manner of fiscal dealing for accomplishing the gross revenues ends, supplying best quality, supplying outstanding public presentation in a hard state of affairs or presenting a undertaking study in the best manner, ( Marcia Moore, M.S.S.W. , 2010 ) .

The pecuniary wagess are called as the ‘tangible awards ‘ , ( Adam, 2010 ) .

Gratton ( 2004 ) says that motive can be determined by analysing both pecuniary and non-monetary factors. Although this is a fact that money by and large plays a really of import function in our lives and our behaviours. Mostly companies pay small attending towards the non-monetary factors that can do motive ; largely the concentration is on the pecuniary factors that can pull the employees, ( Silverman, 2004 ) .

Money is an of import factor in actuating people as we live in a money motivated universe. Harmonizing to Peter Drucker ( 1974 ) , pecuniary wagess have so much importance that if no proper attending is paid to them or disregarding them will move as de-motivator. They are now going the rights of the persons, ( Employee Rewards ) .

Monetary wagess can non be remunerated by the non-monetary wagess ( human dealingss ) . Celebrated companies like Microsoft, IBM are to some degree a consequence of pecuniary motive. Financially honoring employees ‘ additions their motive degrees, which consequences in addition in the end product, making more net incomes and those net incomes should be circulated back to the employees who are really responsible for it, ( Employee Rewards )

Non-Monetary Wagess

Non-monetary awards includes certification, a word of thanks from supervisor or director, flexible agendas, a twenty-four hours off, recognition of birthdays, and free tiffins or dinners to observe squad work success, ( Marcia Moore, M.S.S.W. , 2010 ) .

The non-monetary wagess are called as the ‘intangible awards ‘ , ( Adam, 2010 ) .

Non-monetary wagess play an of import function in bettering employee public presentation. Using proper attractive and communicative method of non-monetary wagess leaves a positive impact on the employees and improves employees ‘ public presentations in different dimensions. Such types of awards are cheap to give to employees but worth a batch when employees receive them, ( Ryan ) .

Nelson ( 1994 ) , states that stating thank you to your employees or appreciating their public presentations when something good is done, is highly of import factor that should be recognized by the directors. Harmonizing to him 78 % employees said that they feel more motivated and happy when their director appreciates them, ( Ryan ) .

Harmonizing to research conducted by, Allen and Helms ‘ ( 2002 ) , looks of grasp and congratulations by the directors give employees encouragement, ( Ryan ) . American Society for Training and Development ‘s ( ASTD ) research proves that non-monetary awards work as an of import factor for maintaining clasp of top acting employees, ( Employee Motivation – Theory and Practice ) .


Motivation is derived from a Latin word, ‘movere ‘ , which means to travel, ( Romando, 2007 ) .

Motivation is derived from a word “ motivate ” , which means to travel, push or persuade to move for fulfilling a demand. Further motive can be explained as moving of such forces within a individual that cause a stimulation of attempt, way and end way, ( Dr. Green and Butkus, 1999 ) .

Mol ( 1992 ) , defines ‘motivation ‘ as the entire engagement of a individual in his undertakings to transport out with dedication, devotedness, felicity, exhilarations, and voluntarily, ( Khan, 2010 ) .

Some employees are self motivated ; they have passion that they want to make something, something originative, something singular without the concern of any external powers, ( Harris, 1996 ) . He used the word, ‘heat-power ‘ for such self-motivated people ; he defined this term ‘heat-power ‘ as passion of an employee excellence. Organizations which hire such employees have a great advantage that they do n’t necessitate to pay particular attending on the employee wages system as the employees are self- motivated, in existent its their Black Marias that motivate them. Such sort of employees are non required to be managed, such employees work in the proper way with a motivation to make something their bosom wants. But this thing no longer is common among employees ; organisations need something that can actuate employees.

The basic motivation that let an person to work or to make something is nil else than the ‘motivation ‘ . Every person has different grounds to acquire motivated, but this is non indispensable that one thing that is actuating one employee many besides precisely motor another employee in the same manner. Different employees have different motivational degrees towards different wagess, and a good direction should maintain this thing in head while planing the wagess for employees, ( La Motta, 1995 ) .

Basically motive is a factor with the aid of which the organisations can acquire best of their employees and this can be achieved merely with the aid of the proper wages system for employees. Every employee of the organisation needs some degree of motive else than the self-motivation that can maintain forcing one to execute his occupation, responsibilities and undertakings in the proper mode. It will acquire truly hard for the organisation to transport out its work if the employees are non decently motivated. Employees with low motive degree, can do the low office morale and ensuing in workplace struggle. Therefore, motive chief factor, which should be created among employees at the right clip to accomplish ends, ( Adams, B. , 2001 ) .

In the farther reappraisal of literature, there are different theories about motive, which will explicate what sort of wagess motivates people and what is the existent logic behind it.

Contented Theories

Content besides called as demand theories of motive fundamentally accent of these theories is on internal factors of an person that strengthens and gives the way to the behaviour.

Maslow ‘s Hierarchy of demands

Alderfer ‘s ERG Theory

McClelland ‘s Learned needs theory

Herzberg ‘s Motivator – Hygiene Theory

Maslow ‘s Hierarchy of demands:

Abraham Maslow ( 1943, 1954 ) , states that unsated demands creates demotivation, there are following demands that must be satisfied, these are called as ‘deficiency demands ‘ . As these demands are fulfilled the individual is satisfied and travel towards growing and ego realization.

Physiological demands: These are the basic demands for illustration nutrient, H2O, air, and all other things that are necessary for the endurance. In order to heighten workplace motive by accomplishing the mark of carry throughing the demands of employee give proper interruptions for tiffin, and offer such salary to employees that enable them to purchase basic demands of life. Organization should give employees proper tiffin interruptions, provide ample interruptions for tiffin andA proper rewards so that the workers can purchase the accoutrements of life.

Security demands: It includes security sing the physical environment, populating in a safe country, medical insurance, and occupation security. These demands can merely be fulfilled by giving all these securities to employees.

Belongingness needs: It includes friendly relationship ‘s trust and satisfaction, experiencing right in a group, giving and having attention and love. It can be achieved by bring forthing a feeling of credence.

Esteem needs: It includes acknowledgment, attending, societal position, achievement, self-respect. It can be achieved by acknowledging the accomplishments of the employee, by delegating them some undertakings, make them experience of import and valued plus for organisation.

Self-actualization demands: It includes one ‘s ain potency, originative capablenesss etc, it can be achieved by offering challenging and meaningful work assignments which enable invention, creativeness, and advancement harmonizing to long-run ends.

Alderfer ‘s ERG Theory:

The Alderfer ‘s ERG theory ( 1969 ) is an extension of Maslow ‘s theory of demands. He suggested that demands can be divided into three constituents ; being ( similar to physiological demands and security demands ) , relatedness ( similar to belongingness demands and respect demands ) and growing ( similar to self-actualization ) .

It differs from Maslow hierarchy of demands theory in a manner that harmonizing to Alderfers it may go on that more than one demand may be motivated at the same clip, lower incentives is non necessary to be A significantly fulfilled before traveling towards higher incentives, the order of demands may differ from individual to individual, there is a ‘frustration- arrested development rule ‘ and harmonizing to it if high order demand is frustrated a individual may regress to increase the satisfaction of a lower demand which appears easier to fulfill, ( Appendix -III, Figure 1 ) .

Frederick Herzberg ‘s Motivator hygiene theory:

Herzberg ‘s incentive hygiene theory ( 1959 ) , is closely related to Maslow ‘s theory but it is more closely related to how to actuate persons at their workplace. Harmonizing to him persons are influenced by two sets of factors ;

Hygiene factors: These are said to be lower degree of demands by Herzberg, ( Appendix -III, Figure 2 ) .

Incentive factors: These are said to high degree of demands by Herzberg, ( Appendix – III, Figure 3 ) .

Harmonizing to him run intoing hygiene factors will non actuate persons to set their attempt or to better their public presentation, it will merely assist them from being acquiring dissatisfied, but if motivator factors will be combined with this it will assist persons to actuate, ( Tim Barnet, Marcia Simmering ) .

McClelland ‘s Learned needs theory:

McClelland ‘s theory provinces that persons learn demands from their civilization and life experiences. There are three basic demands of an person ;

Need for association ( n Aff ) : It is the demand of set uping societal relationships with the people, communities, acquiring accepted by them.

Need for power ( n Pow ) : It is divided in two parts, desire to command one ‘s environment and 2nd to act upon others.

Need for accomplishment ( n Ach ) : It involves the aspiration to take answerability, set ambitious ends and acquire feedback of their public presentation.

McClelland states that a individual has full strong capableness in any one of the above classs, therefore it has prospective to motivated people that leads to satisfaction. Management should understand these demands of the persons and so construction their occupations to fulfill them. Those who have high n Aff such people perform good in client service occupations or where client interaction is involved. Those who have high Ns Pow direction should supply them the chance to pull off others. Those who have high n Ach such people should be given disputing but accomplishable ends.

Procedure Theories

These theories of motive focal point on known human determination behaviours for the account if motive. These theories determine that how an person ‘s behaviour can be energized, maintained in willed and self directed cognitive procedure.

Victor Vroom ‘s Expectancy Theory

Equity Theory

Gary Latham and Edwin Locke ‘s end scene theory

B.F. Skinner ‘s Reinforcement Theory

Victor Vroom ‘s Expectancy Theory:

Victor Vroom ( 1964 ) , theory is based on three beliefs ;

Valence: Valence is the extent of the expected results of an person are attractive or unattractive.

Anticipation: Anticipation is the extent to which employees believe that they are giving adequate attempt that they will accomplish the mark of given degree of public presentation.

Instrumentality: Instrumentality is the degree to which employees believe that accomplishing a given public presentation degree consequence in the signifier of certain wages.

Motivation = Valence x Expectancy ( Instrumentality )

If even one of these is zero the employee will hold non motive for the undertaking, so directors guarantee addition in attempt will better public presentation and improved public presentation will ensue in high wagess.

The theory says employees have different ends to accomplish and can be motivated if they believe that ; there exists a positive correlativity between attempts and public presentation, good public presentation will ensue in a wages, and this wages will fulfill an of import demand, and the want for fulfilling that demand is powerful plenty to do attempt valuable.

Equity Theory:

Equity theory was first clip developed by John Stacey Adams in 1963. Persons in the society make comparing of their attempts ( inputs ) and wagess ( end products ) that they get. The equity sing the wagess influences the degree of motive of persons a batch. Equity exists when persons identify that the ratio between their attempts and wagess is similar to whom they are comparing.

Individual ‘s Rewards ( end product ) / Individual ‘s Efforts ( Input ) = Other individual ‘s Rewards ( end product ) / Other individual ‘s Efforts ( Input )

Similarly unfairness occurs when there is difference in ratio in comparing to others. Inequity has two types ;

Under-Reward: this type occurs when an single starts believing that he is seting more attempts as comparison to others, but having the same wagess that others are acquiring for comparatively less attempt.

Over-Reward: this type occurs when an single starts believing that his equity ratio is higher than the other persons. Therefore acquiring more wagess by seting less attempts.

Under-Rewarded person may acquire actuate to make more work to run into his public presentation degree while on the other manus he may acquire dis-hearted from this. Over-Reward single start seting less attempts as he may presume that he is acquiring much more wagess from small attempt. For directors equity theory provinces that wagess should be just to all employees, ( Tim Barnet, Marcia Simmering ) .

Gary Latham and Edwin Locke ‘s end puting theory:

E. Locke and G. Latham ( 1990 ) , states that ends are of import factors in impacting the behaviours and motive degrees of employees. Motivated behaviour of employees can be achieved by puting ambitious ends for them that normally involve the quantitative marks. Such ends of public presentation are better than those in which you merely state, ‘you did a great occupation, good done ‘ . Research workers have shown that disputing ends are more motivational than any other ends that are easy accomplishable. The more the dedicated is employee the more he will set his attempt to accomplish those ends. Researchers show that persons that perform in end puting have additions end committedness. If an person has high self-efficiency he will react more positively to accomplish ends instead than those who are low-efficient, ( Tim Barnet, Marcia Simmering ) .

B.F. Skinner ‘s Reinforcement Theory:

In Reinforcement theory B.F. Skinner ( 1957 ) , considered a motive theory along with larning theory. The theory province that motivated behaviour is the result of reinforces which are really the end points from the behaviour that cause it more likely to happen once more. It further says that it is indispensable to mensurate the effects of behaviour instead than to understand cognitive or processes motive. Such behaviour that was antecedently rewarded will be continued in future as good from an person instead than that behaviour which was non rewarded or for which he was being punished. The theory suggests to directors that they can manage the behaviour alterations by reinforce desired behaviours and penalize unsought behaviours, ( Tim Barnet, Marcia Simmering ) .

Importance of Rewards and Motivation

The directors of the organisations ever look for such ways that can make motive among the employees at their workplace so that they can lend to the ends of the organisation at its upper limit, ( Andrew Ballentine, Nora McKenzie, Allen Wysocki, and Karl Kepner, 2003 ) .

The satisfaction or the dissatisfaction degrees of an employee are straight relative to his good or bad public presentation. Employee dissatisfaction may take to hapless public presentation. Petcharak ( 2004 ) , it is the duty of the human resource direction of the organisation that employee may non dissatisfy from his occupation, so HR direction should take stairss to actuate employees otherwise employees will non execute up to expected criterions of the organisation. Cheng ( 1995 ) says that it is one of the largest challenges for service supplying organisations to actuate their employees in order to fulfill their clients. The HR section ‘s major undertaking is to develop schemes to actuate its employees, ( Khan, 2010 ) .

Human capital instead than fiscal capital plays a important function in run intoing the ends of the organisation. It is the duty of the top executives to actuate the employees of the organisation. Human capital is the basic beginning of competitory advantage for any service supplying organisation these yearss. Organizations which really pay attending towards the motive of its employees assure its success, ( Carnegie, 1987 ) . This shows that employees who are motivated are best for the organisations to achieve its ends, it is the responsibility of directors and supervisors to actuate them, ( Roberts, 2005 ) .

Motivational rousing causes an employee ‘s involvement to finish its undertaking, achieve all those ends that are being set for him. Different people are motivated by different ways ; one thing that is making motive to one individual might non make to other, because there is difference in motive degrees of every person, ( La Motta, 1995 ) .

Baron ( 1983 ) agrees with Maslow ‘s hierarchy of demands, that there are some natural factors of motive that if provided to an person will actuate him like security demands, esteem demands and self realization demands.

Wagess are fundamentally to actuate the behaviours of employees towards their work, ( Searle, 1990 ) . Wagess should be given as a consequence to effectual public presentation. Following are some conditions that are necessary for the creative activity of motive among employees ;

Employees must hold religion that their effectual public presentation will certainly be appreciated and rewarded.

The wagess that will be being offered by direction are attractive.

Believe of employees that their attempt is truly lending worthwhile to achieve the organisation ‘s ends.

Organizations must pay attending towards the pecuniary every bit good as non-monetary wagess, because the balanced combination of both creates motive. An person ‘s ends and organisation ‘s ends are independent ends that are linked by the work motive. Persons provide their services to organisations to achieve organisation ‘s ends in order to run into their personal ends. So, we can state that an person ‘s ends are straight relative to the organisational ends.

Motivation non merely can act upon the public presentation but the public presentation can besides be influenced by wagess, i.e. direct wagess to true public presentation, ( Baron, 1983 ) . ‘Total wages system ‘ is the system in which wages and other wagess are given to the employees on the footing of their public presentation. Therefore, ‘total wages system ‘ is one of the of import component, ( Wilson, 1994 ) .

There are three degrees of employee motive, ( Mosley, Megginson & A ; Pietri, 2001 ) . They are as follows ;

Behavior: the way of those behaviours of an employee that he selects to execute.

Attempt: the degree of willingness of an employee to set their attempt on their work.

Continuity: the degree of willingness to work irrespective of hard state of affairss.

Benefits of wagess

There are many benefits of wagess non merely for the employees but for the organisation itself, he called organisation as ’employer ‘ , ( Adam, 2010 ) . Harmonizing to him benefits of the wagess to employees are ;

employees start basking their work because they know that their work will be appreciated and will be decently responded by the governments,

it gives them satisfaction that their attempts are decently rewarded,

they feel proud to work for that organisation because the company is valuing them,

they start giving their best because they know that better productiveness will take them to acquire the wagess.

Harmonizing to him the benefits to the employers for giving the proper wagess are that ;

the organisation gets good educated, trained and extremely qualified employees for work,

when the productiveness is good so the fiscal load of the organisation gets lower

Employee productiveness degree additions and becomes more perfect and besides the efficiency.

When employees of an organisation are decently motivated that can assist in cut downing the typical office political relations and struggles, and together all employees do work in a happy squad which in return give better productiveness and a good, pleasant and comfy working environment. By this, non merely the organisational ends can be achieved but besides employees remain happy and give their best to the organisation, ( Adams, B. , 2001 ) .

Monetary Rewards as incentive Verses Non-Monetary Rewards as incentive

In order to acquire maximal out from the employees give them the proper wagess and payments associating straight to the end product they are giving to the organisation. The theory accent that fiscal or pecuniary wagess or compensations or inducements should be offered to employees in order to hike up the employee motive degree and the employee work public presentation, ( Taylor, 1911 )

The recent research proves that largely pecuniary wagess are basic cause of the motive among employees, and in order to acquire those pecuniary wagess employees work harder and seek to better their occupation public presentation. But this is non wholly, he reports that there are some people who say that pecuniary wagess are dissing and they are discouraged by these awards. Every employee can non be motivated by pecuniary wagess ; the people above who did non like pecuniary wagess are those people who are motivated by the non-monetary wagess, harmonizing to them the needed or coveted degree of work public presentation can be obtained by doing environment good, ( Adam, 2010 ) .

On the other manus it is every bit of import to maintain notice that in every race of life money is really of import ; everyone works in order to gain some money, there is no 1 who provides his services without acquiring any sufficient pecuniary wages. It is existent hard to place that which employee is motivated by which sort of wages. This is a fact that we live in a universe that is motivated by money ; there is no human resource direction scheme that can replace the importance of pecuniary wages. Keller says that ego motive is the lone motive that can predominate in the long tally but it is every bit of import that virtue should be besides rewarded in order to promote and maintain it sustainable, ( Adam, 2010 ) .

The wages system that is being offered to the employees should be a strategic wages system that offers its employees a balanced construction of wagess, balanced in agencies of pecuniary and non-monetary wagess, ( Sarvadi, 2005 ) .

There are four basic constituents of a most of the wages system, they are ;

Incentives / compensations

Other benefits



In Pakistan telecommunication sector is confronting large alterations for last few old ages, non merely their clients are increasing but besides the services are increasing. They reported from a research conducted by them that employees in telecommunication sector give more importance to pay and publicity as comparison to preparation, and these both gives a positive impact on their occupation satisfaction and motive, ( Zubair Aslam Marwat, Tahir Masood Qureshi, Muhammad I Ramay, 2007 ) .

Past Research Results

The assorted researches that have been carried out in assorted sector in different states of the universe reports that wagess have a positive impact on employee motive. During the research work several hunts have been made besides in comparing of motive and wagess with work satisfaction and occupation public presentation.

A research was carried out by Carolyn Wiley in 1994 in USA on, “ What motivates employees harmonizing to over 40 old ages of motive studies ” . The writer has really attractively summarized all the studies in old decennaries. Since 1930 ‘s employee attitude studies are being carried out in concerns to cognize what really motivates employees. In 1940 ‘s the chief inquiry that was searched for, “ why do workers work? “ , if a company knows its reply, it can hike up them to execute good. Employee public presentation can be determined by three chief things, ability, work environment and motive. If there is deficiency of accomplishments and ability it can be fulfilled by proper preparation plans, if there is some job in work environment it can be watched and monitored and can be rectify, while about the motive merely employee can state that what he wants? Does he desire more salary? Redesign occupation? Or more fillips on accomplishing ends? Surveies have been carried out in old ages 1946, 1980, 1986 and 1992. The consequences are as follows ;


Most of import motivational factors




Interesting Work


Interesting Work


Good Wagess

In 1946 America came out the depression, the employees were more interested that their work should be appreciated. By 1980 and 1986 new engineering had come new in market, i.e. computing machine engineering, employees were now in hunt of interesting work, to make something new, to larn something new. While as in the past old ages the criterions of life got higher in 1992, the employees rated ‘good rewards ‘ as motivational factor because if they get good rewards they can carry through their demands. Demographic ( gender, age, employment position, one-year income, occupational class ) information of the employees was besides taken. The consequences are as follows ;

Female employees preferred to grasp, male preferred interesting work..

There was non any important difference was found on age footing in motive degree, hence it was concluded that ‘good salary ‘ is a incentive to all regardless of age.

Significant differences were found among groups on salary footing.

A research was carried out in Malaysia by Islam, Rafikul and Ismail, Ahmad Zaki in 2004, the hunt was non specified to any particular sector it was based on all organisations, they took the demographic variables gender, race, age, instruction, matrimonial position and appellation, on the other manus they took variables Cash, Certificate, Merchandise, Medal, Write-up, Praise, Travel, Vacation, Training, portion and power. The research observed that half of the sample population ( 46.79 % ) , preferable ‘Cash ‘ as the Number 1 wages they want no affair what gender, age group, race, matrimonial position, or appellation they belong to. On the following figure it was holidaies and preparation. The writers concluded that, due to many grounds the criterion of life has been gone up, the people of Malaysia needs money in order to keep their criterions. Although many past researches have shown acknowledgment is one of the most liked property of the employees but the consequence is different in instance of Malaysia. A study of Malaysia in the National day-to-day News Straits Times in October, 2004 published that 42 % of people consider raising the cost of life as their figure one concern that is why they need money to raise it.

A research work was carried out by Kalim Ullah Khan, on “ The Relationship between Rewards and Employee Motivation in Commercial Banks of Pakistan ” , he concluded that his research has shown that direction should decently do the policies and schemes for honoring the employees because every employee has different importance for the wages, nevertheless his survey shown that there exists a positive relationship between wagess and motive, and wagess have a positive impact on employee motive. However, it was observed that everyone was rewarded at the same degree instead than honoring on person ‘s public presentation. Some employees complaint that though wagess are announced but delivered on clip, which effects the motive degree. The research showed the undermentioned consequences ; Pearson ‘s Correlation was carried out among different pecuniary and non-monetary wagess and motive, the research was important at P & lt ; 0.01, it showed that ;










The farther research by Khan 2010, showed that ;

Female employees were less motivated

Employees of age group 31-35 old ages were lowest motivated, whereas the age group of 45 and above were found extremely motivated.

Married employees were found lower motivated

Those employees who were working for last 5 old ages were found to the lowest degree motivated

Those employees who had instruction for less than 12 old ages were lowest motivated.

A research that has been carried out by Zubair Aslam Marwat, Tahir Masood Qureshi and Muhammad I Ramay on, “ Impact of Human Resource Management ( HRM ) Practices on employees public presentation ” , they specifically took a instance of telecommunication sector of Pakistan. They took variables compensation, and preparation by human resource sections to look into its impact on the employee public presentation. He consequences showed the correlativities as follows ;

Employee Performance





This shows that the compensation ‘s impact is higher on employee public presentation, the better the compensation plans the higher the employee public presentation, and it closely shows that employee ‘s public presentation additions because his motive degree additions, it means compensation programs attracts employees. They further provinces that, their findings are similar to the determination of Qureshi M. Tahir ( 2006 ) and Singh K ( 2004 ) , whose research consequences besides showed a positive impact of compensation on employee public presentation and on organisation, due to high motive degree of employees. All organisations who want their organisation to turn and to be on the top should pay particular attending to compensation programs.

A well-planned, well-executed and well-communicated entire wagess plan will actuate employees, better competitory place and strengthen stockholder returns, ( Wyatt, 2006 ) . Harmonizing to Wyatt, 70 % of the organisations follow proper wages system while 17 % are be aftering to follow it. His research work in Canada shows the consequences that 24 % employees are satisfied that they are acquiring proper wagess.

Mercer Human Resource Consulting carried out a study in 2002 named as “ Peoples at Work Survey ” , the mark population was people of United States. The consequences of the research are as follows ;

48 % employees were agreed that they are reasonably paid

49 % said that the wagess that are provided to them, motivates them

29 % said that good public presentation is decently rewarded


A reserch that has been conducted by MacDonald, in the 100 companies of South Africa in 1993, resulted that among all the sample of the respondents, 96 % of the respondents agreed that the ‘money ‘ is the most imporrtant factor in actuating an employee ‘s morale, where as remainder of the 4 % said that it is grasp, ( Greenfield, 1993 ) .

A research work was carried out by Roshan Levina Roberts in 2005 on, “ Relationship between wagess, acknowledgment and motive at Insurance Company in Western Cape ” . The research showed that there are assortments of factors that influence the motive of the employee, the Pearson Correlation consequences at P & lt ; 0.01 are as follows ;






This research consequences show that employees are more motivated by acknowledgment.

The research that was carried out on footing of demographics ( gender, place linguistic communication, matrimonial position, age group, race, appellation, working continuance ) showed that ;

Females were rewarded lower and therefore found low motivated.

Xhosa talking employees were low motivated.

Married employees were non satisfied with the wagess they are acquiring and therefore were low motivated.

Employees belonging to age group of 41 to 50 old ages were found to the lowest degree motivated.

African employees were to the lowest degree motivated.

Clerical staff was low motivated.

Employees working for 1 to 5 old ages were found as low motivated.


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